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Withdrawal

In compliance with EU Directive 2023/2673, this form allows EU residents to exercise their statutory right to withdraw from a purchase contract.

  • Withdrawal Period: The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

 

  • How to Exercise Your Right: To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by using the electronic "Right of Withdrawal (EU Only)" function available in the footer of our website. This digital form provides a structured, two-step confirmation process that complies with EU Directive 2023/2673.

 

  • Effects of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

  • Return Costs: You shall bear the direct cost of returning the goods unless we have explicitly agreed to bear them or failed to inform you that you are required to bear them.

 

  • Exceptions: Please note that the right of withdrawal may not apply to certain goods, such as sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., specific undergarments or socks).

Withdrawly

Cancel an item

Look up your order, choose the items, and submit a withdrawal request.

  1. 1 Look up
  2. 2 Choose items
  3. 3 Confirm

Find your order

Use the order number from your confirmation email.

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